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What you’ll learn
- Planning your upgrade project
- Auditing your network environment
- Communicating with departments within your organisation
- Preparing your helpdesk team for additional incoming queries
- Disposing of old equipment securely
- To have some previous experience as a 2nd or 3rd line IT Support Technician
Over this course, you’ll learn about the different stages involved in upgrading an organisation from Windows 7 to Windows 10, this includes considerations such as:
* Planning your upgrade project
* Identifying potential issues before proceeding with the upgrade
* Auditing your network environment
* Communicating with various departments within your organisation
* Ensuring that your IT helpdesk team are prepared to deal with additional incoming support requests.
* Disposing of old equipment securely
There are also some real-world examples of unexpected hardware and software issues that can occur during a Windows 10 upgrade project. Whilst the best way to upgrade depends on your organisation, the basics are explained within this course.